Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of brightroiagency.co (the "Website"), operated by BrightROI, a sole proprietorship of Adith Penta, M/s BrightROI, having its office at [Street Address], Hyderabad, Telangana, India ("BrightROI", "we", "us", or "our").

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Our Services

BrightROI provides digital marketing and lead generation services, including website creation, Meta (Facebook/Instagram) and Google advertising, landing pages, lead forms, CRM/lead delivery, and reporting, primarily for real estate agents, agencies, builders, and developers.

This Website is an informational and enquiry platform. No client engagement or contract for services is created merely by using this Website or submitting an enquiry. All service engagements are governed by a separate written Digital Marketing Services Agreement executed between BrightROI and the client.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding contract to use this Website or engage our services.

3. Use of the Website

You agree to use the Website only for lawful purposes. You shall not:

• Use the Website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to the Website or its systems
• Introduce malware, attempt to disrupt, or interfere with the Website's operation
• Copy, reproduce, or misuse our content, designs, or systems without permission
• Submit false, misleading, or unlawful information

4. Enquiries and Communications

By submitting your details through our contact form, WhatsApp, email, or phone, you consent to be contacted by us regarding our services. Information you submit is handled in accordance with our Privacy Policy.

5. No Guarantee of Results

You acknowledge and agree that:

• Digital marketing and advertising are promotional in nature;
• Results depend on multiple factors outside our control, including market conditions, ad budgets, creative performance, and your own follow-up and conversion processes;
• We make no representation or guarantee regarding the number of leads, lead quality, enquiries, site visits, bookings, property sales, revenue, commissions, or return on investment.

Conversion of leads into sales is solely the client's responsibility. Information provided by prospects through advertisements may be incomplete or inaccurate, and no refund may be claimed on account of poor lead conversion.

6. Advertising Spend

Where applicable, advertisement expenditure payable to platforms such as Meta, Google, or others is borne entirely by the client and is separate from any management or service fees. Such expenditure and related business decisions remain solely at the client's risk and responsibility.

7. Intellectual Property

All content on this Website — including text, graphics, logos, layouts, design, landing page structures, marketing methods, templates, campaign structures, and internal systems and processes — is the property of BrightROI and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any such material without our prior written consent.

Client-owned materials (such as project brochures, logos, photographs, and project information provided to us under a service engagement) remain the property of the respective client.

8. Third-Party Platforms and Links

Our services rely on third-party platforms (including Meta, Google, and others), and our Website may link to third-party websites. We do not control and are not responsible for the availability, content, policies, or practices of these third parties. Use of those platforms is subject to their own terms.

9. Disclaimers

The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the maximum extent permitted by law, BrightROI shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, business interruption, loss of reputation, or loss of data, arising out of or in connection with your use of the Website or our services.

Where a service engagement exists, the total liability of BrightROI shall not exceed the limits set out in the applicable Digital Marketing Services Agreement.

11. Indemnity

You agree to indemnify and hold harmless BrightROI from and against any claims, damages, liabilities, costs, or expenses arising from your use of the Website, your breach of these Terms, or any unlawful or inaccurate information supplied by you, including consumer complaints, property disputes, title defects, RERA violations, misrepresentation claims, or third-party claims arising from information you provide.

12. Confidentiality

Any non-public business information exchanged between you and BrightROI in the course of an enquiry or engagement shall be treated as confidential and used only for the purpose for which it was shared.

13. Force Majeure

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including natural calamities, government restrictions, internet or platform failures, outages, pandemics, war, or cyber incidents.

14. Suspension or Termination of Access

We reserve the right to suspend or terminate your access to the Website at any time, without notice, if you violate these Terms or engage in unlawful or harmful conduct.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably. Failing such resolution, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, with the seat and venue at Hyderabad, conducted in English. Subject to arbitration, the courts at Hyderabad, Telangana shall have exclusive jurisdiction.

16. Changes to These Terms

We may revise these Terms at any time. The "Last updated" date indicates the most recent revision. Your continued use of the Website after any change constitutes acceptance of the revised Terms.

17. Contact

For any questions regarding these Terms, contact:
BrightROI
Email: adith@brightroiagency.co